About Me
IT Support Specialist | Systems & Automation | PowerShell • Python | Active Directory • Microsoft 365 • Endpoint Operations
I am Reza Zare, an IT Support Specialist with a Master's degree in Computer Science and 8+ years of experience spanning enterprise IT support, endpoint operations, and PowerShell-driven automation.
I started in IT support and progressively expanded into systems automation — identifying repetitive operational tasks and replacing them with reliable scripting solutions that reduce support load at scale.
At XNRGY Climate Systems, I administer Microsoft 365, Exchange Online, Entra ID, Active Directory, and Intune environments — managing identity, access, and endpoint lifecycle for manufacturing and office users. I support Conditional Access policy assignments, passwordless authentication rollout (Authenticator, TAP, phishing-resistant MFA), and Windows Autopilot deployment, alongside PowerShell automation for administrative tasks and endpoint diagnostics.
At YM Inc., I supported a 1,000+ user environment across corporate, retail, and warehouse operations. I built PowerShell and Batch automation for Active Directory auditing, endpoint cleanup, disk maintenance, and system health validation — deployed fleet-wide via ManageEngine Endpoint Central, reducing storage-related support tickets by ~40% with zero deployment downtime. I also supported Microsoft 365, Entra ID, SentinelOne EDR, and enterprise print infrastructure.
Previously at Medrick FZE, I spent five years building internal automation utilities and reporting tools using Python, SQL, and Batch — supporting operational monitoring, workflow automation, and data reconciliation for ops teams across the MENA region.
My technical focus spans:
IT Infrastructure: Windows Server, Active Directory, GPO, DNS/DHCP, Entra ID, endpoint management.
Scripting & Automation: PowerShell, Python, Bash, Batch, SQL — auditing, reporting, and workflow automation.
Identity & Cloud: Entra ID, Microsoft 365, Exchange Online, MFA, Conditional Access, SSO, access lifecycle management.
Endpoint & Security: Microsoft Intune, Windows Autopilot, ManageEngine Endpoint Central, SentinelOne EDR, ScreenConnect.
I combine IT operations experience with a developer mindset — building tools that solve real problems at scale, and continuing to grow into Systems Administrator and IT Analyst roles.
Technical Skills
Hands-on expertise across IT infrastructure, scripting automation, endpoint operations, and systems support.
Infrastructure & Systems
- Windows Server, Active Directory (AD DS), Group Policy (GPO)
- DNS/DHCP, Entra ID / Azure AD, VPN (GlobalProtect/Fortinet)
- Virtualization: VMware, Hyper-V
Identity & Cloud
- Entra Connect, Entra ID, Microsoft 365 (Exchange Online, SharePoint, Teams)
- MFA, Conditional Access, SSO, access lifecycle management, identity provisioning/deprovisioning
- Passwordless authentication: Microsoft Authenticator, Temporary Access Pass (TAP), phishing-resistant MFA
Scripting & Automation
- PowerShell — AD auditing, endpoint automation, system health validation, fleet deployment
- Python — scripting, reporting, data processing, task automation
- Bash, Batch — cross-platform maintenance scripts and scheduled tasks
- SQL — data extraction, validation, reporting queries (MySQL / SQL Server)
- Git / GitHub — version control
Endpoint & Security
- Microsoft Intune — application deployment, device sync, BitLocker recovery, Windows LAPS, Windows Autopilot
- ManageEngine Endpoint Central — fleet deployment, device provisioning, compliance enforcement
- SentinelOne EDR — alert triage, false positive validation, incident escalation
- ScreenConnect, GlobalProtect VPN
ITSM & Operations
- ServiceDesk Plus, Jira Service Management, Octopus, Labtech — ticket management and SLA compliance
- ITIL framework, incident management, problem management, change management
Networking
- DNS/DHCP, TCP/IP, VLAN concepts, WAN/LAN diagnostics
- VPN troubleshooting (GlobalProtect/Fortinet), AD Sites & Services
Reporting & Documentation
- Excel dashboards, Pandas, operational reporting pipelines
- Technical documentation, knowledge base authoring, runbook creation
Web & App Troubleshooting
- Browser DevTools, PHP/Laravel, HTML, CSS, JavaScript
- MySQL / phpMyAdmin, VS Code, Event Viewer, Task Scheduler
Tools & Utilities
- Microsoft 365 Admin: Exchange, Teams, SharePoint, OneDrive, Adobe Admin
- Remote Desktop, ScreenConnect, iDRAC, enterprise print (Xerox, Zebra, PaperCut, Fiery)
Resume
Here's a snapshot of my academic background, key experiences, and featured projects. For my full job history, please visit my LinkedIn profile.
🎓 Education
M.Sc. Computer Science – Bishop's University (2023)
B.Sc. Software Engineering – Azad University (2014)
🌍 Languages
Persian (Native) | English (Bilingual) | French (Professional working proficiency)
📜 Certifications
- Microsoft: System Administration
- LinkedIn Learning: PowerShell Automation Network Diagnostics
- Google / Coursera: IT Support IT Automation (Python)
🧰 Core Tools
PowerShell, Python, SQL, Bash, Batch, Git, Active Directory, Microsoft 365, Entra ID, Microsoft Intune, ManageEngine EPC, SentinelOne
💼 Experience Highlights
IT Technician (Systems Administration) – XNRGY Climate Systems (2026–Present)
Administer Microsoft 365, Exchange Online, Entra ID, Active Directory, and Intune environments across manufacturing and office sites. Manage identity and access via Conditional Access policies, MFA, and passwordless authentication (Authenticator, TAP, phishing-resistant MFA). Deploy and manage Windows endpoints through Intune, including Autopilot enrollment, BitLocker recovery, and Windows LAPS. Develop PowerShell automation for administrative tasks, health reporting, and endpoint diagnostics, and provide L2 technical support within SLA targets.
IT Support Technician – YM Inc. (2023–2026)
Supported 1,000+ users across corporate, retail, and warehouse environments. Built PowerShell and Batch automation for AD auditing, endpoint cleanup, and system health validation — deployed fleet-wide via ManageEngine Endpoint Central, reducing storage-related tickets by ~40% with zero deployment downtime. Supported Active Directory, Microsoft 365, Entra ID, SentinelOne EDR, and enterprise print infrastructure.
IT Support Assistant – Bishop's University (2022–2023)
Delivered technical support across Windows/macOS for students, staff, and faculty. Managed password resets, account unlocks, classroom technology, and equipment lending while maintaining accurate ticket documentation.
Computer Systems Technician (Automation & Operations) – Medrick (2016–2021)
Built Python and SQL automation and monitoring tools for a game publisher serving the MENA region. Eliminated 4+ hours of weekly manual reporting, identified 2,000+ billing discrepancies via SQL reconciliation, and engineered heartbeat monitoring scripts preventing production outages.
For complete details, visit my LinkedIn profile.
🛠️ Featured Projects
Portfolio & Projects
Featured projects spanning IT automation, PowerShell scripting, data analytics, SQL, and web development — showcasing real-world solutions built for enterprise environments.
- All
- IT Automation
- Data Analytics
- SQL
- CLI Apps
Services
Delivering practical solutions in IT support, scripting automation, and application development.
IT Support & Infrastructure
Enterprise endpoint support, Active Directory and Microsoft 365 administration, SentinelOne EDR triage, VPN troubleshooting, and SLA-driven incident resolution across Windows and macOS environments.
Scripting & Automation
PowerShell, Python, Bash, and Batch automation for AD auditing, endpoint cleanup, fleet deployment, and operational reporting — reducing manual effort and support ticket volume at scale.
Web & Application Development
PHP/Laravel backend development, JavaScript front-end interfaces, MySQL databases, and internal tooling — built for real operational needs, not just demos.